Incheon Airport Duty-Free Pickup Counter 2026: Where to Collect Downtown Duty-Free Orders and the 10-Day Cancellation Rule

According to THE SHILLA DUTY FREE's official customer-center guide, items bought at its downtown stores can only be handed over at the departure-area pickup counter on the day of departure — pickup on arrival, or any purchase or delivery after arrival, isn't possible. At the counter you must show the passport and boarding pass used at purchase plus your receipt, and sign the voucher claim slip to receive the item. If you don't collect it and don't request a cancellation or change of travel date, the order is automatically cancelled 10 days after the original departure date. Lotte, Shinsegae and Hyundai duty-free operate the same way — pickup at the airport counter, not at the store where you paid. The exact closing time of the pickup counter varies by terminal and flight schedule, and the official materials don't give a specific cutoff in minutes. This was checked on the Shilla Duty Free mobile site (m.shilladfs.com) customer-center guide page on 2026-11-01.